Bagh Serai

The Hotel is perfect for Family vacations. You get so much value for the money you spend. Recently, i visited the property and found it to be a new one compared to the numerous other hotels in the area. The best part being really spacious rooms and private spaces. Every space that you explore is almost like it is exclusive to you. The hotel is surrounded by lush mustard fields that add to the tranqility of the place. The beds are comfortable and the washroom are clean and well laid out. The look and feel is premium for the kind of price you pay. The most mention worthy thing is the eagerness of the staff to help and meet out any of your expectations. If you g there book the meals also they something to write another review about. The meal of cooked from fresh vegetables grown in-house. the veggies are organic and the non veg seems to be coming from their own farms only. The morning and evening menus provide for everything you can ask for but are still carefully curated with focus on quality rather than quantity. They can organise horse safaris etc for you and even provide tree rooms, something that most resorts in the area don't provide. i think then have 16 odd rooms but all rooms are well ordained, with a rustic feel, even though they provide all kinds of modern amenities. Special: Waiter, servers, helpers don't wait around for tips. The staff is ready to help and prompt. The restaurant manager will give personal care to every guest and will try to make the next days menu taking into account the guests requirements.

This is truly a hidden gem, loved every bit of our three night stay on New Years. The staff and service response is amazing and everything is just right. The place has a lot more to offer than a relaxed stay or safari, for nature lovers, birders, explorers and silence lovers. Pradeep and Ashok were super helpful to make our stay lovely and comfortable. Definitely on for another visit here.

This could have been a 5-star review, but for the treatment by the management/owner. We happened to be there on the eve of Diwali, when there was absolutely no one else staying. This was not informed to us while booking, even though we had called them well in advance, to check if it was okay to come during this time. Imagine our dismay on landing up here with a 9 year old, to see a completely empty property. It was truly eerie as the evening progressed. Further, to our distress, we realized that they had retained the staff only for us, instead of letting them go home for Diwali. Had they mentioned even a day or two prior that they had no other bookings, we would have been happy to change our plans. Seeing this, we felt that we should leave earlier than planned. When we requested the same, we were shocked that the reservation desk (which is not at the resort) would still charge 70% (₹10K) of the room cost. While we understand that this is the usual cancellation policy and we were willing to pay a reasonable penalty, they refused to budge. Letting us leave on Diwali morning would have been a win-win for both the guest and staff. So it was upsetting to see this treatment from them. The ONLY saving grace of this place is their staff who are exceptionally lovely and went out of their way to help, to the best of their abilities. The other commendable aspect is their food. Every meal was simply exquisite. Further, their chef Mr. Hansraj and their manager Mr.Ashok customized every meal and also accommodated our requests for local cuisine. The food and service alone deserve 5 stars of their own. In terms of the property itself, it is small and does feel over priced, for the facilities provided. The location is very remote and there isn't much to do here. Network is pretty sporadic, with no wifi or any entertainment unit available in the rooms. The room and bathroom while spacious, are full of lizards and other insects, which of course is to be expected in any jungle resort. We had an unfortunate situation of water and electricity not working on the day of our departure, which created a lot of inconveniences and delayed our exit. All in all, we leave with bittersweet memories of this place and would not recommend it. A meal here though, is absolutely worth going for!